Backup & Disaster Recovery
Recovery You Can Rely On
Automated backups, offsite replication and tested recovery plans. If ransomware hits or hardware fails, we know exactly what to do and how fast we can get you back online.
Backup and disaster recovery are not the same thing
A backup is a copy of your data. Disaster recovery is the plan and tooling that gets your business running again after something goes wrong: who does what, in what order, and how long it takes. A backup you have never restored is only a hope.
Two numbers that matter: RPO and RTO
RPO, the recovery point objective, is how much data you can afford to lose, measured in time. If it is four hours, backups need to run at least that often. RTO, the recovery time objective, is how long you can afford to be down.
Both should come from what your business can tolerate, not from a tool's defaults, and they differ between systems. We set targets with you and document them in your recovery plan.
The 3-2-1 rule, and why immutable copies matter
A sound rule is three copies of your data, on two different types of storage, with one copy offsite. Many providers now add immutable copies, which cannot be changed or deleted for a set period even by someone with administrator access, so ransomware cannot encrypt your backups along with everything else.
Do you need to back up Microsoft 365?
Microsoft keeps the service running, but protecting your data from deletion, corruption and attack is your responsibility under its shared responsibility model. Retention is limited, so a mailbox emptied by mistake or by an attacker may not be recoverable. Separate backup of email, OneDrive, SharePoint and Teams data is common practice.
What is not included
Hardware, storage and licences are quoted separately, and major recovery projects, such as rebuilding an environment or moving to a new platform, are scoped as projects. Your proposal states exactly what is covered.
What We Deliver
Automated Backups
Servers, workstations and cloud data are backed up automatically on a schedule that matches how much data you can afford to lose.
Offsite Replication
Copies of your backups are held offsite, so a fire, flood, theft or ransomware attack at your premises does not take your backups with it.
Tested Recovery
We verify your backups actually restore, not just that the job ran green, because an untested backup is only a hope.
Documented Recovery Plan
A written plan that sets out what gets restored first and how long recovery should take, so there is no guesswork on the worst day.
Ransomware Resilience
Backups kept separate from your main network and recovery steps planned in advance, so a ransomware attack does not mean paying to get your data back.
Backup Monitoring
Backup jobs are monitored every day, and failures are chased up and fixed before you ever need the data.
Why Choose TandemIT
How We Set It Up
- Step 1
Assess
We identify what data and systems matter, how long you can be down and how much you can afford to lose.
- Step 2
Design
We set your recovery targets, design the backup approach and plan where offsite copies are held.
- Step 3
Implement and test
Backups are deployed and a restore is performed to prove the data comes back, not just that the job ran.
- Step 4
Monitor and review
Backup jobs are monitored, failures are fixed, and the recovery plan is reviewed as your business changes.
Frequently Asked Questions
How often are backups taken?
That depends on the recovery point we agree with you. A business that cannot afford to lose more than an hour of work needs more frequent backups than one that can tolerate a day.
How do I know my backups work?
By testing them. We verify that data restores, not just that the backup job completed, because a job that ran successfully does not prove the data can be recovered.
What happens if ransomware hits?
We follow the recovery plan: isolate the affected systems, then restore from clean offsite copies in the agreed order. Having the plan written down in advance is what makes this fast.
Can you back up Microsoft 365 and cloud data?
Yes. Email, files and collaboration data in Microsoft 365, and workloads in Azure, can be included in the backup design.
Where are the backups stored?
Offsite copies are held away from your premises. The storage location is agreed as part of the design, including whether copies need to stay in Australia.
How much does backup and disaster recovery cost?
It depends on how much data you have, how often it needs to be backed up and how quickly it must be restored. The proposal after your free assessment sets out the cost before you commit.
Ready to Get Started?
Contact us for a free, no-obligation assessment. We'll review your current setup and show you where you can improve.
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