Managed IT Services
Proactive IT Management
Your IT looked after as a whole: monitoring, maintenance, security, backups and support under one plan. Systems stay up, problems are caught early, and your team stops losing time to tech problems.
What managed IT services means
Managed IT means a provider takes ongoing responsibility for your technology instead of waiting for something to break. Monitoring, patching, security, backups, user support and planning sit under one agreement, so one team is accountable for keeping your systems running.
For a small or medium business it usually replaces a patchwork of ad-hoc fixes, a part-time helper, or a single in-house person who cannot cover everything or take a holiday.
Managed IT versus break-fix
Break-fix support is paid for by the hour once something has already failed. The provider earns more when things break, so there is little reason to prevent problems, and the cost is hard to predict.
Managed IT reverses that. The cost is predictable, and the provider benefits when your systems stay stable. Issues are caught by monitoring and fixed early, often before your team notices.
Signs you need managed IT
- IT is looked after by whoever happens to be available, or by one person who cannot be away
- Updates, backups or security settings have not been checked recently
- The same problems keep coming back
- Staff lose time waiting for help
- You are adding people or sites and IT has not kept pace
- You cannot say with confidence what would happen if a server failed tomorrow
How pricing works
TandemIT can bill managed IT as a fixed monthly plan, per ticket, or per project, on fair and flexible contract terms. Price depends on the number of users and devices, the services included and the number of sites.
After your free assessment you receive a proposal that sets out the scope and the price, so you know what you are paying before you commit.
What is not included
A managed plan covers the ongoing running of your environment. One-off projects such as an office move, a server or cloud migration or a new site build are scoped separately, so you see the cost before work starts. Hardware and software licences are purchased separately, and your proposal states exactly what is covered.
What We Deliver
Continuous Monitoring
24/7 remote monitoring of servers, workstations, network devices and cloud services, so failing hardware and software conflicts are caught before they become outages.
Patch & Update Management
Operating systems and applications are patched on a schedule, so known vulnerabilities are closed before attackers can use them.
Endpoint & Email Security
Endpoint protection, email filtering and multi-factor authentication managed as part of the plan, not bolted on afterwards.
Network & Server Management
Day-to-day administration of your network, Wi-Fi and servers, so the systems your team relies on stay up and stay documented.
Backup Monitoring
Backup jobs are checked and recovery is tested, so you know your data can be restored when it matters.
Reporting & Review
Regular reporting on what was monitored, patched and resolved, so you can see what the plan is delivering.
Why Choose TandemIT
How Onboarding Works
- Step 1
Free IT assessment
We review your infrastructure and security posture and identify risks and gaps. There is no cost and no obligation.
- Step 2
Roadmap and proposal
A tailored roadmap and a clear proposal, as a fixed monthly plan, per ticket or per project, so you see the price before you commit.
- Step 3
Onboarding and setup
Monitoring is deployed, security baselines are configured and your existing systems are brought under management.
- Step 4
Ongoing management
Proactive monitoring and maintenance, with regular reviews so your technology keeps pace as the business grows.
Frequently Asked Questions
What does managed IT cost?
It depends on the number of users and devices, the services included and the number of sites. TandemIT can bill as a fixed monthly plan, per ticket or per project, and the proposal after your free assessment shows the full cost before you commit.
Do I have to sign a long contract?
TandemIT offers fair, flexible contract terms, and your proposal sets them out clearly before you commit.
Can you work alongside our existing IT person?
Yes, where it suits you. If you have someone in-house, we can take on monitoring, patching, security and after-hours cover and leave day-to-day decisions with them.
How quickly do you respond to requests?
Requests are acknowledged promptly during business hours, and managed clients have after-hours emergency escalation for critical issues.
Is support remote or on site?
Most issues are fixed remotely first. On-site visits are arranged when hands-on work is needed, such as a network installation or a hardware replacement.
What kinds of business is managed IT suited to?
Small and medium businesses that do not have a full IT department, from a small team in one office to businesses running several sites. If your business runs on Windows, Microsoft 365 or Azure, or has infrastructure that needs managing, we can help.
Ready to Get Started?
Contact us for a free, no-obligation assessment. We'll review your current setup and show you where you can improve.
Get a Free Assessment