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TandemIT provides end-to-end managed IT services for Australian small and medium businesses. Our core offering covers proactive infrastructure monitoring and maintenance, Microsoft 365 and Azure cloud management, Intune device management, responsive help desk support with after-hours escalation for managed clients, network design and management, server and virtualisation management (VMware, Hyper-V), cloud desktop solutions (Azure Virtual Desktop, Citrix), backup and disaster recovery, and IT project delivery. We also offer IT consulting and Virtual CIO services for businesses that need strategic technology guidance without a full-time hire. Services can be billed as a fixed monthly plan, by the number of tickets, or per project, on fair, flexible contract terms. You know exactly what you're paying before you commit. We service businesses across Victoria, NSW, Queensland, and South Australia, with both remote and on-site support available.

TandemIT works with small and medium businesses across a range of industries. Our current clients include professional services firms (law, accounting, consulting, financial advice), healthcare providers (medical clinics, aged care, allied health), education organisations (schools, training providers, universities), construction and trades businesses, manufacturing companies requiring OT and IoT support, and government agencies and local councils. We have particular strength in regulated industries where data security, system uptime, and compliance are non-negotiable. If your business runs on Windows, Microsoft 365, or Azure, or if you have infrastructure that needs managing, we can help regardless of industry. We also work with businesses undergoing digital transformation, including those moving from on-premise servers to cloud or hybrid environments.

Getting started with TandemIT is straightforward. The first step is a free IT assessment: you fill in the contact form on this page or email support@tandemit.com.au, and we'll schedule a call at a time that suits you. During the assessment, we review your current IT environment, identify any risks or gaps, and give you an honest picture of where things stand. There's no sales pressure and no obligation. From there, if you'd like to proceed, we put together a proposal tailored to your business size, industry, and budget. Most new clients are fully onboarded within two weeks. We handle the transition from your existing provider if you have one, including knowledge transfer, documentation, and making sure nothing falls through the cracks during the handover.

TandemIT is headquartered in Melbourne, Victoria, and services businesses across four states: Victoria, New South Wales, Queensland, and South Australia. We cover capital cities including Melbourne, Sydney, Brisbane, and Adelaide, as well as major regional centres such as Geelong, Ballarat, Bendigo, Newcastle, Wollongong, the Central Coast, Gold Coast, Sunshine Coast, Townsville, Cairns, Toowoomba, and Adelaide Hills. Most of our support is delivered remotely, which means geography is rarely a limitation. For on-site work (server installations, network cabling, office relocations, hardware deployments), we coordinate local engineers in your area. Our help desk operates during business hours, with managed clients receiving after-hours emergency escalation as standard.

TandemIT offers a full range of cloud and infrastructure services. On the cloud side, we manage Microsoft Azure, AWS, and Microsoft 365 environments, including migration, ongoing optimisation, Intune device management, and identity management via Entra ID. For cloud desktop solutions, we design and manage Azure Virtual Desktop (AVD), Citrix, and VDI environments that let your staff work securely from any device, anywhere. On the infrastructure side, our team has architect-level expertise in VMware vSphere, Hyper-V, Citrix Hypervisor, and Provisioning Services (PVS). We design server environments, manage virtualisation platforms, and handle hardware refresh projects. For networking, we design and implement LAN, WAN, and secure wireless environments for growing businesses. All infrastructure work is delivered with full documentation and ongoing support.

A Virtual CIO (vCIO) is a senior IT strategist who works with your business on a part-time or monthly retainer basis, giving you the strategic technology leadership of a Chief Information Officer without the full-time salary cost. A full-time CIO in Australia typically costs $200,000–$300,000 per year. A Virtual CIO arrangement through TandemIT gives you access to that same level of expertise for a fraction of the cost. We help you build a 12-month IT roadmap, manage vendor relationships, plan technology budgets, advise on compliance and risk, and represent IT interests in board or management meetings. Most small and medium businesses with 20 or more staff benefit from vCIO services, particularly those growing quickly, undergoing a digital transformation, or trying to make sense of competing technology options.

TandemIT offers flexible pricing to suit your business: a fixed monthly plan, billing by the number of tickets, or project-based pricing, all with fully transparent pricing. Before you sign anything, we scope your requirements in detail and give you a written proposal showing exactly what's included and what it costs: no vague estimates, no hidden fees, and no surprise invoices. Fixed monthly plans are based on the number of users, devices, and services you need, so you're never paying for more than you use. Our agreements run on fair, flexible terms, and you can scale up or down as your business changes. Project-based pricing suits one-off work like infrastructure upgrades, cloud migrations, and office relocations. To get an accurate quote, request a free IT assessment through our contact form.